New York — March 3rd, 2026 — FeedbackNow, the global leader in real-time, on-site feedback solutions, today announced the launch of the Annual FeedbackNow Awards, a new, ongoing recognition program honoring organizations that achieve operational excellence by implementing the latest generation of real-time feedback solutions to listen, act, and improve in the moment.
The Annual FeedbackNow Awards celebrate customers that have transformed how feedback is captured, operationalized, and acted upon across complex, high-throughput environments. The inaugural awards recognize performance achieved between January 1 and December 31, 2025, spotlighting organizations that delivered measurable results by turning real-time insight into sustained operational impact.
“Operational excellence today depends on real-time awareness and response,” said Steve Peltzman, CEO of FeedbackNow. “Our mission is elevating physical operations with AI-driven decision-making — because experience, efficiency, and loyalty are won or lost in real time. These award winners are leading by example, embedding real-time feedback into daily operations to empower frontline teams, accelerate smarter decisions, and continuously raise the bar for performance. We’re proud to recognize these innovators and congratulate them on their achievements.”
Annual FeedbackNow Award Categories
Vanguard Award
Honors organizations with long-standing, multi-location real-time feedback programs that leverage advanced technology to deliver sustained results and establish global benchmarks for operational excellence.
Growth Award
Recognizes organizations that demonstrate how early wins with modern real-time feedback solutions scale into mature, enterprise-wide programs driving continuous improvement.
Innovation Award
Celebrates organizations pioneering creative or first-in-industry applications of next-generation real-time feedback solutions that expand what’s possible across operations and experience management.
Vanguard Award Winners
SEA Milano
Performance Highlights
Operator of Milan Malpensa and Linate airports, SEA Milano has embedded real-time listening across the entire passenger journey. With more than 10 million passenger feedback interactions captured, real-time insight powers continuous improvements in comfort, efficiency, and cleanliness—setting a global benchmark for airport operations at scale.
🌐 https://www.seamilano.eu
Fraport Group
Performance Highlights
One of the earliest large-scale adopters of FeedbackNow, Frankfurt Airport has generated more than 42 million passenger feedback interactions since 2016. Real-time insight is embedded across critical touchpoints, supporting both immediate action and long-term operational planning.
🌐 https://www.fraport.com
Marseille Provence Airport
Performance Highlights
Following major terminal renovations, Marseille Provence Airport deployed more than 200 FeedbackNow devices, including Smiley Boxes, Evo Boxes, and traffic sensors—creating a comprehensive, airport-wide monitoring program across all key passenger touchpoints.
🌐 https://www.marseille.aeroport.fr
Growth Award Winners
Flughafen Stuttgart
Performance Highlights
Stuttgart Airport transitioned from delayed surveys to real-time feedback embedded as a KPI across departments. With FeedbackNow deployed at security, restrooms, check-in, and terminal services, teams act faster, validate improvements instantly, and drive measurable satisfaction gains.
🌐 https://www.flughafen-stuttgart.de
Dakar Blaise Diagne International Airport
Performance Highlights
The first airport in Africa to deploy FeedbackNow, Dakar Blaise Diagne International Airport captures passenger sentiment across the full journey—from check-in to boarding and beyond. What began as a pioneering initiative has evolved into a mature, airport-wide real-time feedback program.
🌐 https://www.dakarairportsn.com
Supermercados La Colonia
Performance Highlights
Supermercados La Colonia demonstrates how early adoption of real-time feedback can scale into a disciplined, high-impact operational program. By capturing customer sentiment at critical in-store moments, teams rapidly identify issues, validate improvements, and standardize execution across locations. What started as targeted deployment has evolved into a growing, enterprise-ready feedback program driving consistent service quality and faster response.
🌐 https://www.lacolonia.com
Innovation Award Winners
Montefiore Hospital
Performance Highlights
A pioneer in healthcare innovation, Montefiore Hospital has gone far beyond traditional surveys by deploying real-time feedback across more than seven distinct use cases—the most of any FeedbackNow client. From call buttons with integrated alerts to noise sensors and environmental monitoring, Montefiore demonstrates how deeply real-time feedback can be woven into daily hospital operations. This approach enables staff to respond instantly to patient needs, reduce stress factors, and continuously refine the quality of care—setting a powerful model for healthcare systems worldwide.
🌐 https://www.montefiore.org
TotalEnergies
Performance Highlights
In less than two years, TotalEnergies collected more than 18 million customer feedback interactions by combining tablet-based solutions with advanced real-time alerts. This innovative deployment enables immediate operational adjustments across global mobility and retail environments at exceptional scale.
🌐 https://totalenergies.com
Grandi Stazioni Retail
Performance Highlights
Across 14 of Italy’s busiest rail stations, Grandi Stazioni Retail gathered more than 2 million customer votes using FeedbackNow, driving a 10% year-over-year increase in customer satisfaction. Real-time feedback now informs daily decisions, validates improvements, and accelerates service recovery across complex transit retail environments.
🌐 https://www.grandistazioniretail.it
Belfast International Airport
Performance Highlights
Since deploying FeedbackNow in late 2023, Belfast International Airport has generated more than 1.7 million passenger responses across security, baggage reclaim, passport control, and restrooms—enabling faster response, greater agility, and improved passenger trust.
🌐 https://www.belfastairport.com
The Annual FeedbackNow Awards will be presented each year to recognize organizations that exemplify what it means to operate, compete, and lead when experience is won or lost in real time — powered by the latest generation of real-time feedback solutions.
About FeedbackNow
FeedbackNow is the global leader in real-time, on-site feedback solutions, elevating physical operations with AI-driven decision-making — because experience, efficiency, and loyalty are won or lost in real time. With millions of feedback interactions captured daily, FeedbackNow empowers organizations to listen instantly, respond intelligently, and continuously improve. By transforming real-time sentiment into actionable intelligence, FeedbackNow closes the gap between service delivery and customer expectations—driving measurable operational performance at the moments that matter most.
Media Contact
Kristin Oelke
Chief Marketing Officer
FeedbackNow
koelke@feedbacknow.com
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
